AGUS WIBOWO. Teori & Praktik C R M (Customer Relationship Management). Penerbit Yayasan Prima Agus Teknik, [S. l.], v. 9, n. 1, p. 1–500, 2023. Disponível em: https://penerbit.stekom.ac.id/index.php/yayasanpat/article/view/455. Acesso em: 21 nov. 2024.